Committed to delivering what we promise.
Thank You For Trusting Telair
Telair takes pride in the service and solutions provided to our customers, and we are immensely encouraged whenever we hear that we have exceeded a customer’s expectations. Please find a few testimonials below, which show the dedication and commitment we continuously and consistently strive to provide.
“When Telair first came to visit us at Lincom Group, I was only looking at improving our Internet Speeds and decrease our costs. When Ed arrived at the office and we started discussing our issues that we had with the constant excessive billing from Telstra, it was made evident that we had to change to a provider with a broader reach. We provided Ed with all the details in regards to our internet connections and we set about a plan of migrating our services away from Telstra business to Telair.
The transition from Telstra to Telair went rather smoothly apart from some issues with external providers and governments. We have been a customer of Telair now for over 12 months and my network reliability has been at 99% and performance has been far greater than expected. We have experienced less problems with our remote offices whereas when we were with Telstra we had endless issues and we continually had to pay for changes to be made.
After Ed did the initial investigation of our requirement he came back to us with his recommendations and we were shocked at the financial savings we would be making by moving to Telair even though some of the connections that they used where Telstra lines.
During the meeting about the internet speed Ed also told us about Voice over IP and this was something I was debating on getting but could not due to the unreliable connections provided by Telstra. I am happy to say that all our Australian offices are on VOIP and we have had a great transition from normal PABX system to VOIP. The ease of transition was fantastic and I would recommend these services to anyone.
Telair staff all have a great knowledge of the products that they are selling and are always happy to help when you with issues. Recently we also moved our mobile phone management to Telair so a complete service can be managed by a very professional organisation.
If you require any further information please give me a call and I will be happy to have a chat.”
– George Economous
Frank Jell Commissioning
“I am so delighted with my experience that it would be selfish of me not to share it with as many others as possible. Some two years ago, amid all the doom and gloom and the nonchalant approach our service providers had to their customers, and becoming more disillusioned with speaking to competitors who put me on hold for eternities, my wife and I decided that our small family business must be able to do better than filling the pockets of Telstra as we had done since the early sixties.
We bit the bullet, searched around and found Telair. Telair almost gave me a heart attack when they not only responded immediately, but actually came to our office to discuss our requirements, providing an overview of what services they could provide. Since that time Telair have provided a SERVICE IN EXCELLENCE TO OUR COMPANY to the extent that many of our friends including our family doctor are now enjoying services provided by Telair.
Their staff have been most obliging and courteous at all times, response to our queries has not diminished one iota, resolution of our queries are always prompt and courteous which is more than I can say for our previous provider. Service provided by Telair has been second to none. We will continue to choose Telair as our provider in addition to recommending their services to our friends and associates. Please do not hesitate to contact the undersigned should you have any queries.”
– Frank Jell
Frank Jell Commissioning Services
Crown Currency Exchange
“I have been working with Ian for the past 13 years, and have found him to be professional, reliable and a genuine pleasure to deal with for my ICT related needs. Our professional relationship has grown steadily year on year and I could not be happier with the extraordinary service and dedication both Ian and the rest of the team at Telair have shown.
There is no problem too big or small for Ian and Telair. With each request, they have been more than happy to provide the service required to resolve the task at hand in a timely manner to keep the business up and running.”
– Jim Stewart-Koster
Crown Currency Exchange
“Since switching providers to Telair we have seen huge savings on our monthly bills. The initial transition was seamless and hassle free with constant support and updates provided by Ed, Damien and the team. They have also helped us implement new technology to improve our customer contact efficiency. Any problems that we have had have been dealt immediately to help cause the least possible disruption to our business.
We have now fully migrated our voice to a Hosted Voice solution, and are very pleased with the savings and added functionality that this new system has provided us with.
If you are thinking about migrating to cloud telephony or are simply looking for a new provider, I would highly recommend speaking to Telair about their Hosted PBX system and what they can do for you.”
– Douglas Murrell
Panthera Finance/State Mercantile
“Telair has been our telecommunications provider for the past three years, we have always found them to be efficient and reliable. They have offered us great deals and Ed’s knowledge and professionalism has provided us with hassle free solutions for our businesses.”
– Tara Herbert
“Telair have provided a complete communications solution for Autobarn Logan including mobiles, landlines, internet and a Samsung phone system. We are more than happy with the fantastic service and competitive pricing we have received and wouldn’t hesitate in recommending Telair as your next service provider.”
– Jason Beaver
Autobarn Logan City
Sanctuary Cove Country Club
“The Country Club has worked closely with Telair to ensure the successful connection of both phone and internet services for the brand new Clubhouse. We are delighted with the excellent service and competitive pricing provided by Telair.”
– Greg Herring
Sanctuary Cove Country Club
“Kasey – I would like to thank you for helping us with all our telecommunications issues since our meeting at the end of last month. Everything you have said you would do – you have done and in an industry where NOTHING seems easy you have been there to help us every step of the way. Thank you again for everything! Speak to you soon.”
– Emma Robertson
“Good morning Ed, I just wanted to send a quick email to thank you and your team for the great work you have done in changing our mobile phone services from another provider to yourselves. I was a little nervous during the change over and found the support that Regan gave to me (and others in the company) to be absolutely first class. I would be keen to tell anyone who asks me about your company and happy that you place this testimonial on your website. Once again thanks so much and I can’t wait to bring my landlines over to you as well.”
– Kel Phillips
The Wesley Pharmacy
“Dear Regan, I’d just like to convey our appreciation and thanks for all the assistance that you and your team have rendered to us, during the many issues encountered while porting our phone and fax lines over to Telair. We do realise that most were issues caused by factors beyond your control, but we can see that you have put a lot of effort to push on ahead to get them resolved or provide alternatives where possible. Well done.”
– Kenneth Tan
The Wesley Pharmacy & Associated Pharmacies
Investment Property Group
“We really appreciate all the hard work that Regan and the team at Telair do for our organisation.
Their quick, organised and professional approach makes our job so much easier when dealing with our phone and internet accounts.
We strongly feel that the team at Telair really do live up their mission statement “Committed to delivering what we promise.”
There hasn’t been one instance where our emails or calls weren’t followed up immediately.
I would highly recommend the services of Telair to any business be it large or small. Telair can handle it all!!!”
– Melissa Cook
Investment Property Group
Simone's Office Solutions
“Very very happy with the prompt & caring service of every team member we have dealt with. Other Australian businesses should be taking a leaf out of your book when it comes to fantastic customer service. Really appreciated, especially when we’re all pressed for time and knowledge.”
– Simone Gosney
Simone’s Office Solutions Pty Ltd