Your invoice number determines which billing portal you’ll need to use. Customers with invoice numbers starting with “TA” can update their payment method through the Telair Customer Portal, while legacy account holders can manage Direct Debit through the Legacy Billing Portal. If you’re unsure which system applies, the Telair Support Centre can help.
Choose your billing system
Check the beginning of your Telair invoice number to find the correct place to set up your Direct Debit.
New Billing System
For invoice numbers starting with “TA”
Example: TA00247-007Log in to the Telair Customer Portal, then navigate to Billing > Payment Method > Update Payment Method to enter your Direct Debit details.
Legacy Billing System
For invoice numbers beginning with 2, 3 or 4
Example: 247167-172Log in to the Legacy Billing Portal, then select the My Billing button to manage your Direct Debit details.
