Online Billing | Pay My Bill & Set Up Direct Debit

Use your invoice number to choose the correct payment system, review applicable payment fees or set up Direct Debit for future bills. If you’re unsure which billing system applies to your account, the Telair Support Centre can help.

Choose your billing system

Check the beginning of your Telair invoice number to choose the correct online payment option.

Current customers

New Billing System

For invoice numbers starting with “TA”

Example: TA00247-007

Use the SimplyPaid payment portal to select your Telair invoice and make an online payment.

Pay your bill

Legacy accounts

Legacy Billing System

For invoice numbers beginning with 2, 3 or 4

Example: 247167-172

Pay your bill

Payment Processing & Late Payment Fees

New Billing System & Payment Processor

Direct Debits from Bank Account, Visa and MasterCard: No Surcharge
Direct Debits from American Express and Diners Club: 4.4% Surcharge
Credit Card Webpay from Visa and MasterCard: 2.45% Surcharge
Credit Card Webpay from American Express and Diners Club: 4.4% Surcharge
Bounced Direct Debits attract a fee of $21.90
Dishonoured Cheques attract a fee of $25.00

Legacy Billing System & Payment Processor

Direct Debits from Bank Account, Visa and MasterCard: No Surcharge
Direct Debits from American Express and Diners Club: 2.75% Surcharge
Australia Post & Cheque Payments: $3.85
Credit Card Webpay from Visa and MasterCard: 0.83% Surcharge
Credit Card Webpay from American Express and Diners Club: 2.75% Surcharge
Bounced Direct Debits attract a fee of $16.50
Dishonoured Cheques attract a fee of $16.50

Please note: Telair does not mark up or profit from any once-off payment surcharges/fees (or Direct Debit surcharges, where applicable), as required under the Competition and Consumer Amendment (Payment Surcharges) Act 2016, which bans excessive payment surcharges. Any such fee(s) will be billed either on your next invoice or immediately from the bank account or debit/credit card from which the amount is being drawn. This is totally dependent on the platform used to facilitate payment of the drawn amount and is passed directly through to the respective payment processing gateway provider.

Late Payment Fees are equal to 2.5% of the amount outstanding, with a $15 minimum. Should you encounter financial difficulty or can’t pay on time, we encourage you to get in touch before your bill’s due date, and we will happily work with you to set up a reasonable payment plan and avoid any Late Payment Fees or service suspensions.