TELSTRA Fibre Ethernet

Unlimited Data

Business Grade SLAs

Superior Speeds

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Service Quality
Telstra Fibre Ethernet provided by Telair offers an unparalleled, premium experience. You’ll experience higher throughput with guaranteed speeds and enterprise-level SLAs to provide peace of mind.
Included Data
A serious data link needs serious data inclusions. This is why we give you unlimited downloads and uploads at a highly competitive price.
Business Grade
Feel confident with the knowledge that Telstra Fibre Ethernet provided by Telair is highly stable and provides excellent performance. Being business grade also means you get guaranteed uptime commitments.
Carrier Agnostic
Can’t get Telstra Fibre Ethernet? Ask us how we can tailor a solution that’s perfect for your business.
PRICING
Telair has a variety of speeds and carriers to choose from. An example of our Telstra Premium Ethernet Access Fibre (Route 1) pricing, based on a 36 month term with guaranteed speeds and free install, is shown below. Pricing is GST Exclusive.
20Mbps / 20Mbps
$649
PER MONTH

Minimum cost over 36 months: $23,364

50Mbps / 50Mbps
$799
PER MONTH
Minimum cost over 36 months: $28,764
100Mbps / 100Mbps
$999
PER MONTH

Minimum cost over 36 months: $35,964

200Mbps / 200Mbps
$1199
PER MONTH

Minimum cost over 36 months: $43,164

500Mbps / 500Mbps
$1499
PER MONTH
Minimum cost over 36 months: $53,964
1000Mbps / 1000Mbps
$1799
PER MONTH
Minimum cost over 36 months: $64,764

Make your business soar

Telstra Fibre Ethernet provided by Telair will propel you to new heights with super fast data speeds and business grade uptime levels.

What is Premium Fibre Ethernet?

Telstra Fibre Ethernet provided by Telair is blindingly fast, offering guaranteed speeds up to 10Gbps with incredibly low latency and a 1:1 contention ratio – this means you won’t be sharing your connection with others. Telstra Fibre Ethernet provided by Telair is also superior to ADSL, SHDSL, Copper/Wireless Ethernet and nbn™, meaning you won’t need to worry about how close your office is to the exchange.

Benefits of Premium Fibre Ethernet

  • Guaranteed Speeds
  • Uptime Guarantee
  • No sharing bandwidth with other customers
  • Superior to DSL, nbn™ & Wireless Ethernet
  • Plans from 20Mbps to 10Gbps
  • Receive personalised account management while benefiting from Australia’s top-tier carrier network
  • Perfect for use with uPBX

Required Customer Equipment

Included Network Terminating Unit

When a Telstra Fibre Ethernet service is delivered, a Network Terminating Unit (or NTU) is installed at the customer site. The NTU will act as the Fibre Internet gateway and should be installed in a secure location, such as the rack in your communications room.

We will configure the NTD to work with your service and all you need to do is connect your existing network into the NTU via a router or Layer 2/Layer 3 network switch.

If using a router, you will need to re-configure the router with the new service details.

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Router Options

You will need to use a separate router to ensure the service is used with maximum efficiency. Recommended routers for use with Telair’s Fibre services vary based on your required speeds. Please contact us for pricing.

Recommended Routers

Up to 100Mbps:
Cisco 19xx, Cisco 29xx, Mikrotik RB4011, Sophos XG Series

Between 100Mbps and 1000Mbps:
Cisco ME3400, Mikrotik RB4011, Sophos XG Series

Check Availability

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1. Enter your details

Enter your details so we can check if super-fast internet is available at your business.

2. Get your results

During this step, we’ll look at all of your available options to get you the best internet connection possible.

Frequently Asked Questions

Getting Started
Can I get this service?
Telair Business Fibre services are not available everywhere. Availability depends on a number of factors, including whether the necessary equipment is available at the relevant exchange, and if your premises is able to connect to the network.

Please contact Telair and we will qualify your address and provide a quotation.

Will I be charged if I request a service qualification?
Nope! Our initial service qualification will be performed remotely, and won’t cost you anything.
Ok - the service is qualified, how do I sign up?
Once the service is qualified and you want to move ahead with your Fibre connection, contact Telair and we will initiate the process. After your service application is accepted by Telair, our Service Delivery team will keep you informed throughout each stage of the process.
The Service
Are speeds guaranteed?
With Telstra Fibre Ethernet provided by Telair: Yes – speeds are guaranteed to the Network Termination Unit (NTU or NTD), which acts as the site’s demarcation and network delivery point.

Note: The actual speeds you will receive may slightly vary due to a number of factors. Some factors include fibre optic overheads, the network connecting the exchange, your equipment, software and internet traffic.

What is the Uptime Guarantee SLA?
Premium Telstra Fibre Ethernet services provided by Telair come with a 99.95% Uptime Commitment. This means that we assure the service will be up a percentage of the time. If we don’t meet this level for a particular month, we compensate you. Please note that planned network maintenance is not included in this commitment.
Will I need any special equipment?
You need a Network Terminating Device (NTD) to connect to Telair’s data network. In most cases this will be provided as part of the service fee or installation fee, if applicable.

You will also need a router to connect from the NTD to your local network. You may use your own router provided it is compatible with our service, however, this means that you will be responsible for the configuration and management of the router. Telair can also supply an approved router, which we can configure for you.

Other Questions
I have a question that isn't listed here
Please give us a call on 1300 996 890 or email sales@telair.com.au and we’ll be happy to answer any other questions.
Things you should know...
General Terms

1. All prices quoted are exclusive of GST unless noted otherwise. 2. If you choose to cancel your service or it is disconnected for any reason within the Contract Term, you will be charged an Early Termination Fee comprised of your minimum monthly commitment as per your agreement with us, multiplied by the months remaining in your contract. You must provide 30 days’ written notice to us to disconnect a service. 3. Setup Charges quoted cover a standard service installation and termination only, during business hours. Additional charges may apply where the build cost incurs any additional charges from our supplier (these will be advised prior to commencement). 4. Premium Telstra Fibre Ethernet services provided by Telair are delivered using a Premium Grade of Service (GoS). Speeds using this Service Class are symmetrical and are considered guaranteed up to the network demarcation point, which is the Network Terminating Device. Speeds can be affected, within reason, by many factors such as, but not limited to; network utilisation, your equipment, software and internet traffic and fibre transmission overheads. 5. Single static IP address is included. Requests for additional IPs will be considered and where available, provided at additional cost. 6. Premium Telstra Fibre Ethernet services provided by Telair have an uptime commitment of 99.95% and rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying service from the exchange to the customer premises or any faults in the customer’s own network. 7. Rebate must be claimed using our Standard Rebate Application Form within 3 months. 8. Rebate will be applied as a credit against your bill. 9. Maximum rebate available is the minimum monthly charge for the service. 10. Acceptable Usage Policy applies. 11. Relocation charges will be quoted at the time of delivery. 12. Relocations are subject to individual site qualification and subject to approval. Service modifications will attract a charge, to be quoted for your approval before we commence any modification request. 13. Default Interface Details: services less than 100Mbps will default to 100 Base TX and Services equal to or greater than 100Mbps will default to 1000 Base LX. 14. Withdrawal Charges: services withdrawn before order completion but after order acceptance will incur a service withdrawal charge to be quoted at time of withdrawal. 15. Premium Ethernet services come with Business support. 16. The minimum term will commence upon the later of i) when your application is accepted by us; or ii) when your services are connected. 17. Where multiple services are ordered, each service is subject to an individual agreement; failure to deliver a specific service does not null or void other service orders. Whilst we will attempt to order services so that all are connected as close as possible, we cannot guarantee when services are connected. As such, each individual service will commence billing from the time it is connected and deemed live by us. 18. As Ethernet service installation may require Infrastructure, including the building of network services to the customer premises, we cannot provide a committed date for installation. 19. We may charge a Fee for Service for: i) extra work carried out by us or our supplier that is not covered by any other charge in this agreement. ii) work requested by you and agreed to by us or our supplier, outside of business hours (other than responding to a fault). 20. We may charge an Incorrect Callout Fee or Fee for Service where a fault is lodged and: i) we or a supplier visit your premises and find no fault with the service. ii) we or a supplier visit your premises and a fault is deemed to be with your own network or equipment. iii) the technician cannot physically access your premises at the arranged time. 21. We retain ownership of any NTU installed for the purposes of connecting your service. 22. We will support any hardware purchased from and configured by us. Hardware not purchased from us will be supported at our best efforts, but is not guaranteed. 23. Promotional offers may be withdrawn at any time and for any reason Telair deems appropriate (this will not affect pending orders already accepted and submitted by Telair).

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