nbn Internet

Any speeds mentioned are only an indication of what you may experience on the service. Your speeds will be affected by factors including the technology over which services are delivered to your premises, network configuration and traffic management (particularly during peak periods when most people are online), the nbn powered plan you choose, the performance of your modem, Wi-Fi, cabling and other devices in your premises.

You will experience download speeds below 25Mbps on Starter, below 50Mbps on Jet Boost and below 100Mbps on Sonic Boost. Your speed will be particularly affected even further during peak usage times (on-net: 10am to 3pm, off-net: 7pm to 11pm).

For FTTN/FTTB services, actual speeds and Speed Boost eligibility will be confirmed following service activation. Sonic Boost is not available on nbn™ Fixed Wireless. Not all speeds greater than Starter are available at all premises.

1. All prices quoted include GST. 2. Total minimum commitment over the minimum contract term is dependant on the plan you choose, full pricing can be viewed on the Critical Information Summary for the specific plan. 3. Voice Bundle offer only available to customers who take up full service fixed line (including long distance and calls to mobile services) via the UNI-V port on NBN T-Plans (off-net) only. Voice Bundle is not available on NBN A-Plans (on-net). 4. Customer Service Guarantee – You agree to waive the Customer Service Guarantee (CSG) when taking this service. If you do not choose not to waive your rights under the Customer Service Guarantee, we cannot provide you with this service. 5. Voice Plan is available using either the nbn™ Co UNI-V port (Analogue Voice) or via a UNI-D port using either the Home Network Gateway supplied by us (additional charge applies) or another approved device. 6. Analogue Voice is not available in Fixed Wireless areas, or with On-Net plans. 7. If you select the Voice service, it does not provide for continued telephone or data service operation in the event of a power failure or if the power is switched off at, or disconnected from, the power point. 8. Dishonoured direct debit payments may incur a charge. 9. Fair use policy applies to included call usage and Acceptable Usage Policy applies. 10. If you choose to cancel your service or it is disconnected for any reason within the minimum contract term, you will be charged an Early Termination Fee comprised of the minimum monthly commitment per service, multiplied by the remaining months in your contract, plus any relevant monthly hardware repayments. You must provide 30 days’ notice to us to disconnect a service. 11. We will deliver your service to the Network Boundary Point at your premises, which is defined as the physical port or ‘UNI’ on the nbn Network Termination or port on the Home Network Gateway if selected. The cabling that is required in your premises beyond the Network Boundary Point is your cost and responsibility, as is the provision of a suitable 240V AC power outlet. 12. You must obtain the consent of the property owner to have the nbn™ installation performed. 13. The installation will be performed during business hours, and you will need to be home to provide access for the installation technicians. If you select to take the Home Network Gateway and choose the Professional Installation option, a second appointment will be required. 14. A single static IP address is provided which may be changed due to technical and operational reasons by providing 30 days notice. 15. Speeds are theoretical maximum speeds. Actual speeds may be less due to a number of factors including but not limited to, network configuration, line quality & length, customer premises interference, traffic, hardware and software. 16. Data Allowance each month includes both Upload and Download traffic for that billing period and quota not used in a month is not carried forward to the next month. 1 Gigabyte = 1024 Megabytes. 17. If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps. 18. If you have chosen an unshaped plan, excess data used will be charged at $2.50 per GB in 1 Megabyte Increments. 19. Priority Assistance is not available with this service.

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Emergency Call Service Acknowledgement

Due to limitations on the current interface between VoIP and Hosted Voice services and the Emergency Call System 000 number, making calls to the emergency 000 number is not guaranteed to be available from VoIP or Hosted Voice services. Please ensure you have access to the emergency 000 number via an alternative mobile or fixed landline number in the event of an emergency.