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Fully Functional PBX

We’re different. We include all features for no extra cost, including any major or minor release updates. uPBX is always at the cutting edge of technology. No getting caught out paying for extra features u didn’t know u needed!

Plug & Play

Don’t get stuck having to configure a handset. uPBX is Plug & Play – this means we’ll pre-configure your phones before they ship, saving you time and hassle. Don’t worry though, if u need a hand we’ll support u.

uPBX Loves nbn™

Take comfort with knowing uPBX will work seamlessly when making the switch from traditional DSL to a brand new, super fast nbn™ service.

A Complete Picture

uPBX includes a range of graphical reports which puts the competition to shame. See real time stats to help u manage your business, in a nice and easy to view format. Can’t find something out of the box? All uPBX reports are customisable to your needs.


Choose a plan that includes UC collaboration features, various handsets with highly-reduced rental charges, or both! You can even mix ‘n’ match plans between your uPBX users. An example of our uPBX plans on a 36 month term is shown below.

Do you have 100 or more users? Contact us today for a tailored quote with special pricing!

Please note: A minimum of 3 user licences are required, or 2 if bundling with an authorised Telair broadband service. Promotional offers require a minimum of 5 user licences.

BYO handset, or rent one from us! Phones listed below are based on a 36 month minimum term. Or take a longer term for significantly reduced pricing. Telair also offers a selection of Plantronics headsets to help boost your productivity.

  • SIP-T52S PROMO: $9/month
  • SIP-T54S: $17/month
  • SIP-T56A: $25/month
  • Ask us for other model pricing!
  • SPA504G: $17/month
  • SPA514G: $19/month
  • SPA508G: $20/month
  • Ask us for other model pricing!
  • Blackwire C320: $89
  • Voyager Edge UC: $259
  • Voyager Focus UC: $389
  • Ask us for other model pricing!

The future of voice is here

Telair uPBX brings the future of Hosted PBX technology to your business, today.

We include the following with each user licence:

  • Reduced Handset Rental Options
  • Unlimited Concurrent Calls
  • Dynamic Incoming Call Routing
  • Auto-provisioned Handsets
  • Holiday Pre-Programming
  • Call Recordings
  • Emergency Failover Routing
  • Day/Night Conditions
  • Real-time Analytics
  • And much, much more!

uPBX Loves Yealink, Cisco and Polycom

uPBX is built to work seamlessly with Yealink, Cisco & Polycom handsets. Whilst u can bring your own handset, we’d love for u to experience uPBX in all its glory. This is why we provide the option to rent one of these great handsets at a reduced rate, because u shouldn’t be left in the cold with a less fortunate handset.

Call Recordings

Telair uPBX includes the ability to automatically record all incoming and outgoing calls. We include this feature at no extra charge, because we think u should get to experience a fully featured PBX without paying more.

Easy to manage

Telair uPBX is super simple to manage. Access all of your system settings through an easy to use portal and make changes as u please. This includes call diversions, adding or modifying handsets, and even changing uPBX’s Holiday and Day/Night conditions. Still need a hand? We’re more than happy to help!

Features & Comprehensive Reporting

Here are a few of our best features and reports!

PBX Features

  • Auto-Provision Handsets
  • UCme – PC, Mobile & Tablet App
  • Day / Night & Holiday Modes
  • Ring Groups & Call Queues
  • IVRs / Auto-attendants
  • Emergency Failover
  • Conference Rooms
  • Voicemail 2 EMail
  • Listen-in / Barge-in
  • Virtual Fax
  • Call Recording
  • Music on Hold
  • Mobile Follow-Me
  • Outbound Number Control

Comprehensive Reporting

  • Scheduled Reports
  • Total Call Count
  • Average Call Length
  • Average Ring Time
  • Biggest Talker
  • Abandoned Calls
  • Calls Per Extension
  • Current Registrations
  • Detailed Call Summary
  • Live Call Queue Depth
  • Extension Level Billing
  • Account Code Reporting
  • Customisable Dash with Widgets
  • Call Recording Playback

Why choose Telair Hosted PBX?


  • Per user licencing
  • All functionality included
  • Unlimited call options


  • Dedicated infrastructure
  • Stress tested updates
  • High quality call audio


  • Fully redundant network
  • 99.9% uptime
  • Emergency routing


  • Add users as you grow
  • Easy user management
  • Route calls anywhere

Find out more today

Contact Telair for a full service quote, Hosted PBX demo, or even just to say hi!

Things you should know...

General Terms

1. uPBX (the Service) is an Internet telephony service delivered over a broadband Internet connection (not included), such as ADSL 2+, nbn™ or Copper/Fibre/Wireless Ethernet, charged at your applicable Internet plan rates. An Internet connection with a minimum of 100/100Kbps of available bandwidth per simultaneous call, with no packet loss, and a ping of less than 150 ms is required for the Service to work. The Service may not be supported by us should the underlying Internet connection not meet these minimum requirements. Data transmission demands on your network may cause the bandwidth available for voice transmission to be limited if voice and data share the same connection. The quality of the Service is subject to network and Internet congestion.

2. We recommend that the Service be accessed with included handsets supplied by us, using a broadband ADSL 2+, nbn™ or Ethernet service supplied by us to our specifications. As the Service is designed to work with devices supplied by us to our specifications, we do not offer any guarantee or assurance that devices not supplied by us will be compatible and function with the Service.

3. Block of 5 Direct Indial (DID) numbers included per uPBX system. Additional required DID numbers are purchased in blocks of 10 or 100.

4. Porting charge applies for customers wishing to retain their existing phone number, price on application.

5. Standard Call types, such as calls to 13/1300 or international numbers not included in an Unlimited Plan, plus premium numbers and directory assistance, are charged in addition to the Monthly Access Fee. Timed calls are billed in 1 second increments.

6. Your fax machine, EFTPOS, back to base alarm and other non-standard services may work over Telair’s IP Voice network, however we cannot guarantee that these services will function faultlessly. Please contact your manufacturer/provider to check compatibility with SIP Voice.

7. Early Termination Fee: if you choose to cancel your service or it is disconnected for any reason within the minimum contract term, you will be charged an Early Termination Fee (ETF) comprised of your Minimum Monthly Charge as per your agreement with us, multiplied by the months remaining in your contract, in addition to any required hardware repayments or handset non-return fees. Each ETF is based on the standard full rate of the minimum monthly charges, promotional discounts received are not factored into this calculation.

8. Handsets are rented to you by us and remain the property of Telair. Rented handsets must be returned within 30 days of service cancellation, or a handset non-return fee will apply. Handset non-return fee; $400 per Yealink T46S, Yealink T52S or Yealink T56P, $500 per Yealink T48S. After a rental term is complete, rented handsets can be bought out for $50 each, after which then become your property. While we will endeavour to provide a brand new handset to each user, Telair may use refurbished or used handsets where we deem necessary.

9. Contract terms of 0, 24, 36, 48 and 60 months available. Minimum total commitment calculated as: Contract length x Monthly Fee, plus $9.95 applicable delivery fee for handset. No delivery fees apply on 36 Months or higher. Minimum Total Cost (per user) for each plan can be found on the relevant Critical Information Summary. Promotional discounts are not factored into this calculation.

10. You are responsible for handset installation, including any associated cabling and configuration of your network and associated hardware devices on the network, required in order for the Service to work. Optional Professional Install fees are $195 per site and $45 per handset (cabling additional). Install may not be available in regional or remote locations and is limited to the handsets only. Surcharge may apply for regional or remote sites.

11. Minimum of 3 user licences required, or 2 if bundling with an authorised Telair broadband service. Promotional offers require minimum 5 user licences.

12. Fair Use Policy applies. High volume telemarketing is prohibited with the Service.

13. Priority Assistance is not available on the Service. The Service may not be appropriate if you or another user have a disability, serious illness or other life threatening condition which requires an uninterrupted phone line with access to 000 emergency services.

14. Information and pricing was correct at time of printing. All prices include GST. nbn™, nbn™ co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. uPBX is a trade mark of Telair Pty Ltd ABN 92 119 713 745.

15. Top Ten International Countries: China, France, Germany, Hong Kong, India, NZ, Canada, Singapore, UK, USA.

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