uPBX (Hosted PBX)
uPBX is an easy to use plug and play communications solution for your business, delivered over the Internet. This means no line rental, no missed calls and all your local, national and mobile calls are included for one fixed monthly fee. uPBX scales with u as your business grows, giving u the freedom to add new users on as u please.
uPBX: u Design it, we Build it. u Manage it, we Support it. u Love it.
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Fully Functional PBX
We’re different. We include all features for no extra cost, including any major or minor release updates. uPBX is always at the cutting edge of technology. No getting caught out paying for extra features u didn’t know u needed!
Plug & Play
Don’t get stuck having to configure a handset. uPBX is Plug & Play – this means we’ll pre-configure your phones before they ship, saving you time and hassle. Don’t worry though, if u need a hand we’ll support u.
uPBX Loves nbn™
Take comfort with knowing uPBX will work seamlessly when making the switch from traditional DSL to a brand new, super fast nbn™ service.
A Complete Picture
uPBX includes a range of graphical reports which puts the competition to shame. See real time stats to help u manage your business, in a nice and easy to view format. Can’t find something out of the box? All uPBX reports are customisable to your needs.
PRICING
Always know what u’ll pay.
uPBX Unlimited
Starting from…
$45
Per User, Per Month (0 Month Terms +$10/month)
Inclusions / Call Rates
- Unlimited Local Calls
- Unlimited National Calls
- Unlimited Calls to Australian Mobiles
- Calls to 13/1300 Numbers: 30c / call
- Top Ten International: 5c / minute
Each licence includes the rental of a Yealink T46S or W56P
Minimum cost over 1 month: $55 + $150 Setup + $9.95 Postage
Minimum cost over 24 months: $1080 + $9.95 Postage
Minimum cost over 36 months: $1620
Minimum cost calculations do not include promotional discounts.
uPBX Unlimited+
Starting from…
$55
Per User, Per Month (0 Month Terms +$10/month)
Inclusions
- Unlimited Local Calls
- Unlimited National Calls
- Unlimited Calls to Australian Mobiles
- Unlimited Calls to 13/1300 Numbers
- Unlimited Top Ten International
Each licence includes the rental of a Yealink T46S or W56P
Minimum cost over 1 month: $65 + $150 Setup + $9.95 Postage
Minimum cost over 24 months: $1320 + $9.95 Postage
Minimum cost over 36 months: $1980
Minimum cost calculations do not include promotional discounts.
The future of voice is here
Telair uPBX brings the future of Hosted PBX technology to your business, today.
We include the following with each user licence:
- A Yealink T46S or W56P
- Unlimited Concurrent Calls
- Dynamic Incoming Call Routing
- Auto-provisioned Handsets
- Holiday Pre-Programming
- Call Recordings
- Emergency Failover Routing
- Day/Night Conditions
- Real-time Analytics
- And much, much more!
uPBX Loves Yealink
uPBX is built to work seamlessly with Yealink handsets. Whilst u can bring your own handset, we’d love for u to experience uPBX in all its glory. This is why we include a Yealink T46S or Yealink W56P for you to rent at no extra cost, because u shouldn’t be left in the cold with a less fortunate handset. If u want all the goodies, u can also upgrade to a Yealink T48S for $5 per user, per month.
Call Recordings
Telair uPBX includes the ability to automatically record all incoming and outgoing calls. We include this feature at no extra charge, because we think u should get to experience a fully featured PBX without paying more.
Easy to manage
Telair uPBX is super simple to manage. Access all of your system settings through an easy to use portal and make changes as u please. This includes call diversions, adding or modifying handsets, and even changing uPBX’s Holiday and Day/Night conditions. Still need a hand? We’re more than happy to help!
Features Explained
Multiple Offices
Create individual offices each with their own operating hours and caller ID.
Smart Calling
Never miss a call again by forwarding calls to your mobile and your extension simultaneously.
Auto Attendant
Callers can be automatically transferred to an extension or ring group without needing to bother your receptionist.
Auto Provisioning
Automatically configure and update handset configurations across an entire organisation from one central location.
Voicemail to Email
Voicemail is stored in the cloud and can be sent as an email attachment.
Call Security
Limit International and premium service calls based on user profile.
Direct Inward Dialling
Map external numbers directly to an individual extension.
Day/Night Conditions
Configure day/night conditions placing the system into night mode automatically.
Ring Groups
Set a group of phones/extensions to ring when a call is received.
Call Transfer
Transfer calls between extensions or to external numbers.
Virtual Extensions
Map a commonly dialled number to a virtual extension, allowing you to call external numbers just as if they were extension on the PBX.
Valet Parking
Calls can be placed in a valet park slot and retrieved from another extension.
Why choose Telair Hosted PBX?
Affordable
- Per user licencing
- All functionality included
- Unlimited call options
Capable
- Dedicated infrastructure
- Stress tested updates
- High quality call audio
Reliable
- Fully redundant network
- 99.9% uptime
- Emergency routing
Flexible
- Add users as you grow
- Easy user management
- Route calls anywhere
Find out more today
Contact Telair for a full service quote, Hosted PBX demo, or even just to say hi!
Things you should know...
General Terms
1. uPBX (the Service) is an Internet telephony service delivered over a broadband Internet connection (not included), such as ADSL 2+, nbn™ or Copper/Fibre/Wireless Ethernet, charged at your applicable Internet plan rates. An Internet connection with a minimum of 100/100Kbps of available bandwidth per simultaneous call, with no packet loss, and a ping of less than 150 ms is required for the Service to work. The Service may not be supported by us should the underlying Internet connection not meet these minimum requirements. Data transmission demands on your network may cause the bandwidth available for voice transmission to be limited if voice and data share the same connection. The quality of the Service is subject to network and Internet congestion.
2. We recommend that the Service be accessed with included handsets supplied by us, using a broadband ADSL 2+, nbn™ or Ethernet service supplied by us to our specifications. As the Service is designed to work with devices supplied by us to our specifications, we do not offer any guarantee or assurance that devices not supplied by us will be compatible and function with the Service.
3. Block of 5 Direct Indial (DID) numbers included per uPBX system. Additional required DID numbers are purchased in blocks of 10 or 100.
4. Porting charge applies for customers wishing to retain their existing phone number, price on application.
5. Standard Call types, such as calls to 13/1300 or international numbers not included in an Unlimited Plan, plus premium numbers and directory assistance, are charged in addition to the Monthly Access Fee. Timed calls are billed in 1 second increments.
6. Your fax machine, EFTPOS, back to base alarm and other non-standard services may work over Telair’s IP Voice network, however we cannot guarantee that these services will function faultlessly. Please contact your manufacturer/provider to check compatibility with SIP Voice.
7. Early Termination Fee: if you choose to cancel your service or it is disconnected for any reason within the minimum contract term, you will be charged an Early Termination Fee (ETF) comprised of your Minimum Monthly Charge as per your agreement with us, multiplied by the months remaining in your contract, in addition to any required hardware repayments or handset non-return fees. Each ETF is based on the standard full rate of the minimum monthly charges, promotional discounts received are not factored into this calculation.
8. Handsets are rented to you by us and remain the property of Telair. Rented handsets must be returned within 30 days of service cancellation, or a handset non-return fee will apply. Handset non-return fee; $400 per Yealink T46S or Yealink T56P, $500 per Yealink T48S. After a 24 Month or 36 Month term is complete, rented handsets can be bought out for $50 each, after which then become your property. While we will endeavour to provide a brand new handset to each user, Telair may use refurbished or used handsets where we deem necessary.
9. Contract terms of 0, 24 and 36 months available. Minimum total commitment calculated as: Contract length x Monthly Fee plus applicable Setup Fee and $9.95 applicable delivery fee for handset. $150 Setup Fee per user applies on 0 month contracts. No Setup Fees apply on 24 and 36 Months. No delivery fees apply on 36 Months. Minimum Total Cost (per user) for: Unlimited is $214.95 on 0 Months, $1089.95 on 24 months, $1620.00 on 36 months; for Unlimited+ is $224.95 on 0 Months, $1329.95 on 24 Months, $1980.00 on 36 Months. Promotional discounts are not factored into this calculation.
10. You are responsible for handset installation, including any associated cabling and configuration of your network and associated hardware devices on the network, required in order for the Service to work. Optional Professional Install fees are $195 per site and $45 per handset (cabling additional). Install may not be available in regional or remote locations and is limited to the handsets only. Surcharge may apply for regional or remote sites.
11. Minimum of 3 user licences required, or 2 if bundling with an authorised Telair broadband service. Promotional offers require minimum 5 user licences.
12. Fair Use Policy applies. High volume telemarketing is prohibited with the Service.
13. Priority Assistance is not available on the Service. The Service may not be appropriate if you or another user have a disability, serious illness or other life threatening condition which requires an uninterrupted phone line with access to 000 emergency services.
14. Information and pricing was correct at time of printing. All prices include GST. nbn™, nbn™ co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. uPBX is a trade mark of Telair Pty Ltd ABN 92 119 713 745.
15. Top Ten International Countries: China, France, Germany, Hong Kong, India, NZ, Philippines, Singapore, UK, USA.
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