Careers

Role Overview:

You have worked in Australian telco in a technical or presales role and you can explain Enterprise Ethernet vs FTTP, Layer 2 vs Layer 3 and SD-WAN without notes. You are tired of carrying a quota, or tired of being stuck in the back office, and you want a role where your knowledge makes a whole sales team better.

Please note: this role requires hands-on Australian telco or carrier industry experience. Applications without it will not progress.

About us

Telair is a Brisbane based, carrier agnostic telco and managed services provider. We have been around for over 20 years and we sell across the full stack: nbn and fibre connectivity, voice, SD-WAN and managed IT and security. Because we are carrier agnostic, our salespeople need broader product knowledge than almost anyone else in the market. That is where you come in.

The role

• Be the technical go-to for our BDMs and Account Managers, including jumping on customer calls when a technical voice is needed.

• Run short, practical training sessions across our portfolio: nbn access types, Enterprise Ethernet and fibre, L2 vs L3, voice and SIP, SD-WAN, managed IT and security.

• Write the tools the team actually uses: battle cards, objection handling guides, knowledge base articles and Microsoft SKU guides.

• Coordinate vendor and distributor training and accreditation plans, including Microsoft and endpoint security.

• Dig into lost deals and order failures, find the knowledge gaps, and close them.

About you

Hands-on Australian telco or carrier experience. You might currently be a presales engineer, sales engineer, solutions consultant, or in a technical service delivery or NOC role and looking for a move to the commercial side. This is non-negotiable.

You can translate technical detail into plain commercial language, in person and in writing.

You can teach. Formal training qualifications are not required, but you know how to get knowledge into other people’s heads and prove it stuck.

You are organised, self-directed, and happy owning the day to day as well as the interesting stuff.

What is on offer

•       $110,000 to $125,000 plus super, commensurate with experience.

•       A genuine seat at the table with the sales leadership team, reporting to the National Sales Manager.

•       No quota. Your job is to make the people with quotas better.

•       Brisbane based with a stable, profitable, 20 year old business that is still growing.

How to Apply

To apply, submit your resume with a short note telling us the most complex telco concept you have had to explain to a non-technical person, and how you did it.

Applicants must have full, unrestricted working rights in Australia.

Telair is an equal opportunity employer. We welcome applications from candidates of all backgrounds.

Apply here via Seek.

Looking for a thrilling opportunity to join our dynamic and fast-growing Technical Support team in Brisbane?

Keen to make a genuine difference in people’s work lives and step into the IT world with the latest cutting-edge security, voice, and network solutions?

Then Telair is for you!

Join a leading telecommunications company where innovation meets exceptional customer service. Telair Pty Ltd, based in Murarrie, offers a wide range of products and services, including voice and data services, cloud solutions, and managed services, all designed to meet the evolving needs of our clients. Our values are Pioneer, Promise, People, Partners, and Pride, and our mission is simple: “Committed to delivering what we promise.”

What is the job?

We are seeking an enthusiastic L1 Technical Support superstar to be the friendly face of our business and provide first-rate technical assistance to our diverse range of customers, both residential and commercial.

As a valued member of our team, you’ll have the chance to expand your knowledge of Business Grade Fibre services across multiple Carrier networks, as well as get hands-on experience with cutting-edge Cloud-based communication platforms and NBN Internet technologies nationwide.

Key responsibilities:

• Resolve issues with Residential and Business-grade services through effective troubleshooting.

• Keep customers updated on the status of their query/fault by providing proactive communication.

• Work with upstream and third-party suppliers to manage fault resolution in a timely manner.

• Manage customer expectations according to defined processes.

• Actively handle ticket queues and inbound phone calls.

• Identify short and long-term strategies to help mitigate the impacts on customers’ business or home network by taking a holistic approach to their situation.

• Comfortable with a 7 am start to accommodate early support requirements.

Skills & Experience

• Knowledge of fundamental networking principles

• Experience working in IT or Telecommunications helpdesk environments

• Excellent oral and written communication abilities

• A pleasant and supportive phone demeanor 

• A desire to aid clients in resolving their concerns

• Self-driven and capable of working independently

• Attentive to details and prioritise accuracy over speed

• Capable of fulfilling customer service level agreements (SLAs) while prioritising a favorable customer experience

• Enjoys working collaboratively in a team to accomplish shared objectives

• Committed to maintaining high levels of professionalism and ethical standards in a diverse workplace

What does Telair offer?

• A fun and supportive work environment

• A tailored induction program to ensure you have the best introduction to Telair

• Ongoing and regular training to ensure you are kept up to date with the latest industry changes (including industry-recognised certifications)

• Celebrating you with awards and recognition

• A diverse company culture that gives more than just a job

• A great coffee machine (Free coffee!)

• Discounts on your friends and family NBN services

• Great remuneration $$$ with opportunities for over-time and/or TOIL, whatever your preference

Why work for Telair?

At our company, we see our employees as the key to our success. We’ve built a work culture that feels like a second family, where everyone is valued and supported. We’re searching for talented and enthusiastic individuals who can represent our brand and join us in our mission to become a renowned Australian symbol.

Want to know more?

If you’re ready to join a dynamic and innovative company, where you can make a real impact, apply now to join the Telair team. We can’t wait to see what you bring to the table!

At Telair Pty Ltd, diversity is celebrated, and all applicants will be considered on merit.

Apply here via Seek.

Looking for a thrilling opportunity to join our dynamic and fast-growing Technical Support team in Perth?

Keen to make a genuine difference in people’s work lives and step into the IT world with the latest cutting-edge security, voice, and network solutions?

Then Telair is for you!

Join a leading telecommunications company where innovation meets exceptional customer service. Telair Pty Ltd, based in West Perth, offers a wide range of products and services, including voice and data services, cloud solutions, and managed services, all designed to meet the evolving needs of our clients. Our values are Pioneer, Promise, People, Partners, and Pride, and our mission is simple: “Committed to delivering what we promise.”

What is the job?

We are seeking an enthusiastic L1 Technical Support superstar to be the friendly face of our business and provide first-rate technical assistance to our diverse range of customers, both residential and commercial.

As a valued member of our team, you’ll have the chance to expand your knowledge of Business Grade Fibre services across multiple Carrier networks, as well as get hands-on experience with cutting-edge Cloud-based communication platforms and NBN Internet technologies nationwide.

Key responsibilities:

• Resolve issues with Residential and Business-grade services through effective troubleshooting.

• Keep customers updated on the status of their query/fault by providing proactive communication.

• Work with upstream and third-party suppliers to manage fault resolution in a timely manner.

• Manage customer expectations according to defined processes.

• Actively handle ticket queues and inbound phone calls.

• Identify short and long-term strategies to help mitigate the impacts on customers’ business or home network by taking a holistic approach to their situation.

Skills & Experience

• Knowledge of fundamental networking principles

• Experience working in IT or Telecommunications helpdesk environments

• Excellent oral and written communication abilities

• A pleasant and supportive phone demeanor 

• A desire to aid clients in resolving their concerns

• Self-driven and capable of working independently

• Attentive to details and prioritise accuracy over speed

• Capable of fulfilling customer service level agreements (SLAs) while prioritising a favorable customer experience

• Enjoys working collaboratively in a team to accomplish shared objectives

• Committed to maintaining high levels of professionalism and ethical standards in a diverse workplace

What does Telair offer?

• A fun and supportive work environment

• A tailored induction program to ensure you have the best introduction to Telair

• Ongoing and regular training to ensure you are kept up to date with the latest industry changes

• Celebrating you with awards and recognition

• A diverse company culture that gives more than just a job

• A great coffee machine (Free coffee!)

• Discounts on your friends and family NBN services

• Great remuneration $$$ with opportunities for over-time and/or TOIL, whatever your preference

Why Join Telair?

At Telair Pty Ltd, we don’t just connect homes and businesses — we connect people. As one of Australia’s leading telecommunications providers, we’re passionate about delivering reliable, innovative, and customer-first solutions nationwide. 

We’re proud of our supportive, down-to-earth culture where teamwork, growth, and making a difference truly matter. Our people are what make Telair great.

This role is ideal for someone who enjoys being organised, likes seeing tasks through from start to finish, and wants to build real operational experience — not just tick boxes. You’ll be trusted with responsibility, supported by clear processes, and exposed to how a growing technology business operates behind the scenes.

If you’re looking for a stable role with variety, accountability, and room to build your skills over time, you’ll feel right at home at Telair.

Want to know more?

If you’re ready to join a dynamic and innovative company, where you can make a real impact, apply now to join the Telair team. We can’t wait to see what you bring to the table!

At Telair Pty Ltd, diversity is celebrated, and all applicants will be considered on merit.

Apply here via Seek.