Careers
Want a rewarding career at an Australian owned growing family business with an incredible culture? Check below for employment opportunities we have open from time to time.
Telair is ahead of the curve in the communications industry, offering innovative products to new and existing clients. You will be part of a tight-knit and multicultural team based in either our Brisbane or Perth office.
Why join the Telair Family?
Open Positions
Helpdesk Manager (West Perth Office)
Telair stands as a premium telecommunications service provider, steadfast in our commitment to delivering bespoke technology solutions accompanied by personalized support. Our unwavering dedication to excellence ensures unparalleled service and client satisfaction, cementing our reputation as industry leaders.
About the role
The technical support team at Telair plays an integral role in our operations, serving as the frontline ambassadors in our client interactions. Their exemplary performance shines through in the glowing reviews our company garners on platforms like Google. As we continue our rapid expansion, we seek to bolster this team by introducing the role of Helpdesk Manager.
This multifaceted position demands a blend of technical prowess, exceptional customer service, and adept people management skills, all rooted in a robust telecommunications background.
Responsibilities:
- Lead, mentor, and empower our support team to deliver exceptional service.
- Optimize systems and resources to ensure seamless operations.
- Foster knowledge growth within the team through comprehensive training and documentation.
- Handle escalated cases and engage with customers to ensure satisfaction.
- Collaborate closely with the NOC team to streamline operations.
- Monitor and exceed SLAs while liaising with stakeholders to achieve targets.
- Provide insightful reports on team performance and collaborate with HR for staff development.
Requirements:
- Proficiency in troubleshooting data and voice services, with a focus on escalated cases.
- Demonstrated experience in team management.
- Extensive background in helpdesk operations and customer service.
- Commitment to meeting SLAs and enhancing employee satisfaction.
Head of Marketing (Brisbane Head Office)
Take the leap and be a part of Telair today!
Telair, a multi-brand telecommunications business (Telair, MyOwn Tel, The SD-WAN Company, and Telair Wholesale), is expanding with new ventures. Focussed on servicing small to medium businesses across Australia, Telair customers receive superior customer care, technical support and account management, managed by a dedicated team of skilled professionals based in Brisbane. In fact, the customer support department outnumbers the sales department with a 10:1 ratio. Our approach is focused on delivering not just products, but solutions, and this transfers into the organisational culture we are proud to have fostered since 2006; supportive, down to earth, agile and high-performance.
About the role
We are seeking a Head of Marketing to spearhead our brand and marketing strategy, manage new and existing brand initiatives, oversee the marketing team, and launch / revitalise new and existing brands. Reporting to the Director and managing a team of two, a Digital Marketing Manager and a Graphic Designer, this is both a strategic and operational marketing role, managing the brand strategy and creating tactical marketing plans that will support customer retention and acquisition and engage the target market. This role would suit a marketer who is ready to take on managing a company-wide strategy.
Key Responsibilities Include:
- Develop and execute brand and marketing strategies across the brand portfolio, ensuring brand consistency and market impact;
- Lead and manage new brand initiatives within the group;
- Oversee, mentor, and guide the marketing team, currently comprising a Digital Marketing Manager and a Graphic Designer;
- Evaluate and potentially refresh branding for existing brands within the group;
- Collaborate with leadership on strategic decisions;
- Manage budget allocation and resource planning for effective marketing across all brands;
- Work with external agency partners on effective delivery across digital channels;
- Identify opportunities to reach new market segments, build strategic partnerships and expand market share;
- Monitor competition (acquisitions, pricing changes and new products and features); and
- Participate in the quarterly and annual planning of company objectives.
Requirements:
- Based in Brisbane with a willingness to perform a hybrid role in Murrarie (at least 3 days in the office);
- Relevant qualifications in Business, Marketing, eCommerce or other relevant field;
- Minimum 10 years of marketing experience, with significant leadership roles in brand management, plus creative and analytical capabilities (preferably in telecommunications or related B2B industries);
- Proven track record of successfully managing brand initiatives (including new brand launches and rebranding projects);
- Proven experience in creating and delivering organisation wide brand and marketing plans that generate leads;
- Previous experience in managing and developing a marketing team;
- Outstanding communication, strategic planning, and project management skills;
- Proven track record of leading, ideating and executing growth initiatives;
- A strong strategic brain when it comes to customer growth and retention;
- A collaborative, driven and down to earth attitude; and
- Someone who advocates for providing superior customer service and solutions.