ACG Fibre Internet

Yes – all ACG Fibre speeds are guaranteed to the Network Termination Unit (NTU or NTD), which acts as the site’s demarcation and network delivery point. ACG Fibre is contended 1:1, meaning that these plans are extremely high quality. Note: The actual speeds you will receive may slightly vary due to a number of factors. Some factors include fibre optic overheads, the network connecting the exchange, your equipment, software and internet traffic.

ACG Fibre services provided by Telair come with a 99.95% Uptime Commitment. This means that we assure the service will be up a percentage of the time. If we don’t meet this level for a particular month, we compensate you. Please note that planned network maintenance is not included in this commitment.

You need a Network Terminating Device (NTD) to connect to Telair’s data network. In most cases this will be provided as part of the service fee or installation fee, if applicable. You will also need a router to connect from the NTD to your local network. You may use your own router provided it is compatible with our service, however, this means that you will be responsible for the configuration and management of the router. Telair can also supply an approved router, which we can configure for you.

Please give us a call on 1300 996 890 or email sales@telair.com.au and we’ll be happy to answer any other questions.

General Terms 1. All prices quoted are exclusive of GST unless noted otherwise. 2. If you choose to cancel your service or it is disconnected for any reason within the Contract Term, you will be charged an Early Termination Fee comprised of your minimum monthly commitment as per your agreement with us, multiplied by the months remaining in your contract. You must provide 30 days’ written notice to us to disconnect a service. 3. Setup Charges quoted cover a standard service installation and termination only, during business hours. Additional charges may apply where the build cost incurs any additional charges from our supplier (these will be advised prior to commencement). 4. ACG Fibre Ethernet services provided by Telair are delivered using a Premium Grade of Service (GoS). Speeds using this Service Class are symmetrical and are considered guaranteed up to the network demarcation point, which is the Network Terminating Device. Speeds can be affected, within reason, by many factors such as, but not limited to; network utilisation, your equipment, software and internet traffic and fibre transmission overheads. 5. Single static IP address is included. Requests for additional IPs will be considered and where available, provided at additional cost. 6. ACG Fibre Ethernet services provided by Telair have an uptime commitment of 99.95% and rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying service from the exchange to the customer premises or any faults in the customer’s own network. 7. Rebate must be claimed using our Standard Rebate Application Form within 3 months. 8. Rebate will be applied as a credit against your bill. 9. Maximum rebate available is the minimum monthly charge for the service. 10. Acceptable Usage Policy applies. 11. Relocation charges will be quoted at the time of delivery. 12. Relocations are subject to individual site qualification and subject to approval. Service modifications will attract a charge, to be quoted for your approval before we commence any modification request. 13. Default Interface Details: services less than 100Mbps will default to 100 Base TX and Services equal to or greater than 100Mbps will default to 1000 Base LX. 14. Withdrawal Charges: services withdrawn before order completion but after order acceptance will incur a service withdrawal charge to be quoted at time of withdrawal. 15. Premium Ethernet services come with Business support. 16. The minimum term will commence upon the later of i) when your application is accepted by us; or ii) when your services are connected. 17. Where multiple services are ordered, each service is subject to an individual agreement; failure to deliver a specific service does not null or void other service orders. Whilst we will attempt to order services so that all are connected as close as possible, we cannot guarantee when services are connected. As such, each individual service will commence billing from the time it is connected and deemed live by us. 18. As Ethernet service installation may require Infrastructure, including the building of network services to the customer premises, we cannot provide a committed date for installation. 19. We may charge a Fee for Service for: i) extra work carried out by us or our supplier that is not covered by any other charge in this agreement. ii) work requested by you and agreed to by us or our supplier, outside of business hours (other than responding to a fault). 20. We may charge an Incorrect Callout Fee or Fee for Service where a fault is lodged and: i) we or a supplier visit your premises and find no fault with the service. ii) we or a supplier visit your premises and a fault is deemed to be with your own network or equipment. iii) the technician cannot physically access your premises at the arranged time. 21. We retain ownership of any NTU installed for the purposes of connecting your service. 22. We will support any hardware purchased from and configured by us. Hardware not purchased from us will be supported at our best efforts, but is not guaranteed. 23. Promotional offers may be withdrawn at any time and for any reason Telair deems appropriate (this will not affect pending orders already accepted and submitted by Telair).