Wireless Ethernet

Unlimited Data

Business Grade SLAs
Guaranteed Speeds
Service Quality
Rest assured that with Business Wireless Ethernet, speeds are guaranteed – even in harsh weather!
Rapid Deployment
Need a business grade connection up and running quickly? Business Wireless Ethernet can be connected in weeks, not months.
Guaranteed Uptime
Feel confident knowing that Telair Business Wireless Ethernet is business grade, meaning we’ll throw in a 99.95% uptime commitment for your peace of mind.
High Availability
Can’t get a land-based connection, or just need a redundant wireless failover solution? Business Wireless Ethernet is perfect for you!

PRICING

Telair has a variety of speeds and minimum term options to choose from. An example of our Wireless Ethernet pricing, based on a 36 month term with guaranteed speeds is shown below. Pricing is GST Exclusive.

10Mbps / 10Mbps

Unlimited Data

$299+GST
PER MONTH
Install Fee: $300 +GST

Minimum cost over 36 months: $11,064 +GST

40Mbps / 40Mbps

Unlimited Data

$449+GST
PER MONTH

FREE INSTALL
until 25/12/2019
Minimum cost over 36 months: $16,164‬ +GST
Promotion expires 25th December 2019.
Offer available on new connections when taken on a 36 month term.

100Mbps / 100Mbps

Unlimited Data

$799+GST
PER MONTH

FREE INSTALL
until 25/12/2019
Minimum cost over 36 months: $28,764‬ +GST
Promotion expires 25th December 2019.
Offer available on new connections when taken on a 36 month term.

HOT OFFER:
10 x SIP Unlimited

Get Unlimited SIP Channels for just $300 +GST per month, per 10 channels, with ANY Fibre Ethernet or Wireless Ethernet Service when taken on a 36 month minimum term.

Find out more about SIP here.

Minimum cost over term $10,800 plus data connection.

Make your business soar

Telair Wireless Ethernet will propel you to new heights with high quality speeds and business grade uptime levels.

Guaranteed Speeds

That’s right, Telair Wireless Ethernet gives you guaranteed speeds ranging from 1 to 1000Mbps.

We won't rain on your parade

Telair Wireless Ethernet is true business grade, even in severe thunderstorms!

Service where other carriers can't go

Telair Wireless Ethernet is available in most Metro areas and in many major regional centres. It’s also useful as a backup service for extra redundancy in the event of flood, fire or a land-based internet service outage.

Required Customer Equipment

Included Network Equipment

We will provide the equipment required to connect the Wireless Ethernet service to your premises. This will include an antenna and a Network Terminating Device to facilitate handoff from the Fixed Wireless network via Ethernet port.

The Business Wireless Ethernet service also requires roof access to your premises for installation of the receiving antenna to a location in your office. If building management approval is required, installation may be delayed.

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Router Options

You will need your own router with an available Ethernet WAN port to connect your own internal network to the equipment we provide. Telair can provide compatible routers at competitive rates, contact us for a quote. Recommended routers for use with Telair’s Wireless Ethernet services vary based on your required speeds, some examples are provided below.

Up to 100Mbps:
Cisco 19xx, Cisco 29xx, Mikrotik RB4011, Sophos XG Series

Between 100Mbps and 1000Mbps:
Cisco ME3400, Mikrotik RB4011, Sophos XG Series

Check Availability

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1. Enter your details

Enter your details so we can check if super-fast internet is available at your business.

2. Get your results

During this step, we’ll look at all of your available options to get you the best internet connection possible.

Frequently Asked Questions

Getting Started
Can I get this service?

Telair Business Wireless Ethernet services are not available everywhere. Availability depends on a number of factors, including whether your premises is in coverage, not blocked by line of sight issues, and able to connect to the network.

Please contact Telair and we will qualify your address and provide a quotation.

Will I be charged if I request a service qualification?
Nope! Our initial service qualification will be performed remotely, and won’t cost you anything.
Ok - the service is qualified, how do I sign up?

Once the service is qualified and you want to move ahead with your Wireless Ethernet connection, contact Telair and we will initiate the process. After your service application is accepted by Telair, our Service Delivery team will keep you informed throughout each stage of the process.

The Service
Are speeds guaranteed?
With Business Wireless Ethernet provided by Telair: Yes – speeds are guaranteed to the Network Termination Unit (NTU or NTD), which acts as the site’s demarcation and network delivery point.

Note: The actual speeds you will receive may slightly vary due to a number of factors. Some factors include traffic overheads, network coverage quality, your equipment, software and internet traffic.

What is the Uptime Guarantee SLA?
Business Wireless Ethernet services provided by Telair come with a 99.95% Uptime Commitment. This means that we assure the service will be up a percentage of the time. If we don’t meet this level for a particular month, we compensate you. Please note that outages due to planned network maintenance and torrential weather are not included in this commitment.
Will I need any special equipment?
You need a Network Terminating Device (NTD) to connect to Telair’s data network. In most cases this will be provided as part of the service fee or installation fee, if applicable.

You will also need a router to connect from the NTD to your local network. You may use your own router provided it is compatible with our service, however, this means that you will be responsible for the configuration and management of the router. Telair can also supply an approved router, which we can configure for you.

Other Questions
I have a question that isn't listed here
Please give us a call on 1300 996 890 or email sales@telair.com.au and we’ll be happy to answer any other questions.
Things you should know...
General Terms

1. All prices quoted are exclusive of GST unless noted otherwise. 2. If you choose to cancel your service or it is disconnected for any reason within the Contract Term, you will be charged an Early Termination Fee comprised of your minimum monthly commitment as per your agreement with us, multiplied by the months remaining in your contract. You must provide 30 days’ written notice to us to disconnect a service. 3. Setup Charges quoted cover a standard service installation and termination only, during business hours. Additional charges may apply where the build cost incurs any additional charges from our supplier (these will be advised prior to commencement). 4. Business Wireless Ethernet plans are delivered using a Premium Grade of Service (GoS). Speeds using this Service Class are symmetrical and are considered guaranteed up to the network demarcation point, which is the Network Terminating Device. Speeds can be affected, within reason, by many factors such as, but not limited to; network utilisation, your equipment, software and internet traffic and Microwave/Fixed Wireless transmission overheads. 5. Single static IP address is included. Requests for additional IPs will be considered and where available, provided at additional cost. 6. Business Wireless Ethernet services have an uptime commitment of 99.95% and rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying service from the exchange to the customer premises or any faults in the customer’s own network. 7. Rebate must be claimed using our Standard Rebate Application Form within 3 months. 8. Rebate will be applied as a credit against your bill. 9. Maximum rebate available is the minimum monthly charge for the service. 10. Acceptable Usage Policy applies. 11. Relocation charges will be quoted at the time of delivery. 12. Relocations are subject to individual site qualification and subject to approval. Service modifications will attract a charge, to be quoted for your approval before we commence any modification request. 13. Default Interface Details: services less than 100Mbps will default to 100 Base TX and Services equal to or greater than 100Mbps will default to 1000 Base LX. 14. Withdrawal Charges: services withdrawn before order completion but after order acceptance will incur a service withdrawal charge to be quoted at time of withdrawal. 15. Premium Ethernet services come with Business support. 16. The minimum term will commence upon the later of i) when your application is accepted by us; or ii) when your services are connected. 17. Where multiple services are ordered, each service is subject to an individual agreement; failure to deliver a specific service does not null or void other service orders. Whilst we will attempt to order services so that all are connected as close as possible, we cannot guarantee when services are connected. As such, each individual service will commence billing from the time it is connected and deemed live by us. 18. As Ethernet service installation may require Infrastructure, including the building of network services to the customer premises, we cannot provide a committed date for installation. 19. We may charge a Fee for Service for: i) extra work carried out by us or our supplier that is not covered by any other charge in this agreement. ii) work requested by you and agreed to by us or our supplier, outside of business hours (other than responding to a fault). 20. We may charge an Incorrect Callout Fee or Fee for Service where a fault is lodged and: i) we or a supplier visit your premises and find no fault with the service. ii) we or a supplier visit your premises and a fault is deemed to be with your own network or equipment. iii) the technician cannot physically access your premises at the arranged time. 21. We retain ownership of any NTU installed for the purposes of connecting your service. 22. We will support any hardware purchased from and configured by us. Hardware not purchased from us will be supported at our best efforts, but is not guaranteed. 23. Managed Hardware Inclusions; Gold: Configuration, Helpdesk Support – Business Hours only, Manufacturer’s Warranty – Advanced Replacement (shipped next business day). Platinum: Configuration, Helpdesk Support (24 x 7), On-Site Replacement (next business day). 23. Promotional offers may be withdrawn at any time and for any reason Telair deems appropriate (this will not affect pending orders already accepted and submitted by Telair).

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