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Why Choose Telair Business Fibre?


Leverage our relationships with multiple tier 1 carriers and choose the best plan for the best price.


Order a lower bandwidth service and easily upgrade later on when your business is ready to scale.


Don’t get burned by downtime. All Telair Fibre services are backed by a 99.90% uptime guarantee.


Telair Fibre is available at over 10,000 exchanges nationwide. Contact us to qualify your address today!

Make your business soar

Telair Busine Fibre Ethernet will propel you to new heights with super fast data speeds and business grade uptime levels. This means you’ll be even more productive while spending less time waiting for slow file transfers or waiting for your online business systems.

With Telair Fibre Ethernet, the possibilities for you to innovate are endless.

Premium Fibre Ethernet

Telair Premium Business Fibre is the most robust Fibre Ethernet service we offer. With Premium Fibre, your speeds are guaranteed, so you’ll never need to worry about slow Internet again.

Standard Fibre Ethernet

Need Business Fibre Ethernet on a smaller budget? Standard Business Fibre Ethernet is for you! You’ll still get our uptime guarantee which ensures your service will be available when you need it most. The difference is a slight reduction in speeds when more users are active on the network.

Unlimited Fibre400

Looking for Fibre400? Fibre400 makes your business fly with its super-fast internet connection. With minimum speeds of 400Mbps and unlimited data included, you’ll never have to worry about slow internet or data limits again. Fibre400 is also flexible and the 400Mbps bandwidth can be split between up to 4 discrete products, offering you even greater ways to innovate.

Click here to find out more about Fibre400.

Great Pricing

Because Telair leverages great pricing from the Tier 1 carriers – such as Telstra Wholesale, Optus, AAPT, TPG, Pipe, and Vocus – you can choose a plan that suits you depending on where your office is located and carrier availability. Each service comes with a 99.90% uptime guarantee, with guaranteed speeds included on Premium class services.

Start with one of the Business Fibre plans below, or contact us if you need a better speed or alternative options.

Pricing excludes GST (unless stated otherwise), is Standard CoS, and is based on Telstra CBD Metro zones on a 36 month contract. Pricing varies per zone and carrier. Services must be fully qualified before Telair can initiate connection.

Important Information

If you withdraw your order prior to the associated service completion advice being issued by Telair, the following order withdrawal fees will apply:

  • If we haven’t yet commenced logical build = $0
  • If we’ve completed logical build but haven’t yet commenced physical build = $880
  • If we’ve commenced but haven’t yet commenced physical build = $8,800

Relocation fees relate to how we handle Early Termination Fees (ETFs) on a service cancelled as a result of a relocation:

  • Relocations within the same building are POA (i.e No ETF applies).
  • Relocations to a new building on the same access network (i.e Telstra EA > Telstra EA or AAPT Fibre > AAPT Fibre etc) are POA.
  • Relocations to a new building on a different access network are not supported, full ETF applies.

Important things to note:

  • The Service is intended solely for use as a connection between the Customer Site and the internet.
  • All on-net voice traffic, as well as data sent to any on-net Telair services (including virtual servers or services in Telair co-location) will be routed privately and not via the public internet.
  • Target Service Delivery timeframe: 30-40 Business days, where infrastructure is available and civil works are not required.
  • The service is available for single end-customer use only. It may not be used for the aggregation of multiple end-customers.
  • The service may not be resold without prior written permission from Telair.

Required Customer Equipment

Included Network Terminating Unit

When a Business Fibre service is delivered, a Network Terminating Unit (or NTU) is installed at the customer site. The NTU will act as the Fibre gateway and should be installed in a secure location.


Router Options

You will need to use a separate router to ensure the Business Fibre service is used with maximum efficiency. Recommended routers for use with Telair’s Fibre services vary based on your required speeds. Please contact us for pricing.

Recommended Routers

  • Up to 100Mbps: Cisco 1921
  • Above 100Mbps: Cisco ISR4431
Things you should know...

General Terms

1. All prices quoted are exclusive of GST unless noted otherwise. 2. If you choose to cancel your service or it is disconnected for any reason within the Contract Term, you will be charged an Early Termination Fee comprised of your minimum monthly commitment as per your agreement with us, multiplied by the months remaining in your contract. You must provide 30 days’ written notice to us to disconnect a service. 3. Setup Charges quoted cover a standard service installation and termination only. Additional charges may apply: i) Where there is insufficient cable capacity on the MDF or LDF termination points within the building. ii) Where the service delivery point is not within 1m of the MDF termination point, or requires vertical in-building (fibre) runs. iii) Where the premises lead-in is insufficient in capacity to deliver the fibre service or additional copper requirements. iv) Where the fibre build cost incurs any additional charges from our supplier (these will be advised prior to commencement). v) Where there are insufficient copper pairs terminated on the premises. vi) Where multiple site visits are required due to lack of information or identification of installation points. 4. Premium Class Ethernet Service speeds do not share core bandwidth with other users. Standard Class Ethernet Service speeds are best effort up to the advertised Peak Information Rate (PIR) to your NTU and are not guaranteed. Line Speed is the theoretical maximum speed and actual speed will be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic, hardware, and software; and for fibre, the transmission protocol which uses a portion of the access bandwidth of the Ethernet Line connection to manage the transmission of data (IP overheads). 5. Single static IP address is included. Requests for additional IPs will be considered and where available, provided at additional cost. 6. Business Ethernet services have an uptime guarantee of 99.90% and rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying service from the exchange to the customer premises or any faults in the customer’s own network. 7. Rebate must be claimed using our Standard Rebate Application Form within 3 months. 8. Rebate will be applied as a credit against your bill. 9. Maximum rebate available is the minimum monthly charge for the service. 10. Acceptable Usage Policy applies. 11. Relocation charges will be quoted at the time of delivery. 12. Relocations are subject to individual site qualification and subject to approval. Service modifications will attract a charge, to be quoted for your approval before we commence any modification request. 13. Default Interface Details: services less than 100Mbps will default to 100 Base TX and Services equal or greater than 100Mbps will default to 1000 Base LX. 14. Withdrawal Charges: services withdrawn before order completion but after order acceptance will incur a service withdrawal charge to be quoted at time of withdrawal. 15. Premium Ethernet services come with Business support. 16. The minimum term will commence upon the later of i) when your application is accepted by us; or ii) when your services are connected. 17. Where multiple services are ordered, each service is subject to an individual agreement; failure to deliver a specific service does not null or void other service orders. Whilst we will attempt to order services so that all are connected as close as possible, we cannot guarantee when services are connected. As such, each individual service will commence billing from the time it is connected and deemed live by us. 18. As Ethernet service installation may require Infrastructure, including building of network services to the customer premises, we cannot provide a committed date for installation. 19. We may charge a Fee for Service for: i) extra work carried out by us or our supplier that is not covered by any other charge in this agreement. ii) work requested by you and agreed to by us or our supplier, outside of business hours (other than responding to a fault). 20. We may charge an Incorrect Callout Fee or Fee for Service where a fault is lodged and: i) we or a supplier visit your premises and find no fault with the service. ii) we or a supplier visit your premises and a fault is deemed to be with your own network or equipment. iii) the technician cannot physically access your premises at the arranged time. 21. We retain ownership of any NTU installed for the purposes of connecting your service. 22. We will support any hardware purchased from and configured by us. Hardware not purchased from us will be supported at our best efforts, but is not guaranteed. 23. Managed Hardware Inclusions; Gold: Configuration, Helpdesk Support – Business Hours only, Manufacturer’s Warranty – Advanced Replacement (shipped next business day). Platinum: Configuration, Helpdesk Support (24 x 7), On-Site Replacement (next business day).

Find out more today

Contact Telair for a full service quote, Hosted PBX demo, or even just to say hi!

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