TPG Fibre: Corporate Grade 250Mbps to 2000Mbps Fibre

Affordable

With multiple pricing options, choosing the right TPG Fibre plan for you couldn’t be easier.

Flexible

Split your bandwidth between four different products, or hog the lot in one go with unlimited data.

Reliable

You can’t go wrong with up to 2,000Mbps of guaranteed speeds, backed by a 99.95% availability SLA.

Capable

TPG Fibre is available at over 1,000 exchanges nationwide. Contact us to qualify your address today!

PRICING

Pricing assumes a single on-net Fast Fibre product. Additional products and near-net pricing are POA, determined at Service Qualification.

FAST Fibre250 (250/250Mbps)

$349/month (ex. GST)

Aggregated 250/250Mbps Speeds
Guaranteed (1:1 Contention)
FREE Standard Installation
Static IP Address
Unlimited Data
99.95% Uptime Guarantee
Local Aussie Support
Minimum cost over 36 months: $12,564

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FAST Fibre500 (500/500Mbps)

$399/month (ex. GST)

Aggregated 500/500Mbps Speeds
Guaranteed (1:1 Contention)
FREE Standard Installation
Static IP Address
Unlimited Data
99.95% Uptime Guarantee
Local Aussie Support
Minimum cost over 36 months: $14,364

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FAST Fibre1000 (1000/1000Mbps)

$699/month (ex. GST)

Aggregated 1000/1000Mbps Speeds
Guaranteed (1:1 Contention)
FREE Standard Installation
Static IP Address
Unlimited Data
99.95% Uptime Guarantee
Local Aussie Support
Minimum cost over 36 months: $25,164

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FAST Fibre2000 (2000/2000Mbps)

New Speed

$999/month (ex. GST)

Aggregated 2000/2000Mbps Speeds
Guaranteed (1:1 Contention)
FREE Standard Installation
Static IP Address
Unlimited Data
99.95% Uptime Guarantee
Local Aussie Support
Minimum cost over 36 months: $35,964

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Critical Information Summary

Other Connectivity Options

TPG FAST Fibre isn’t just used for Internet with Unlimited Data. Connect your network privately to one of many services. Don’t see a particular service? Just ask and we’ll let you know – there are many to choose from!

Telair: Your Trusted Business Connectivity Partner

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1. Enter your details

Enter your details so we can check if super-fast internet is available at your business.

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2. Get your results

During this step, we’ll look at all of your available options to get you the best internet connection possible.

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The future of fibre is here

TPG FAST Fibre supports up to four services of the following configurations within the chosen speed tier’s umbrella.

For example, in the case of Fibre1000: Choose one of these, or use the entire 1000Mbps for a single service (like Unlimited internet for your office).

Even if you initially choose a single 1000Mbps Unlimited internet service, you can change that at any time in the future and split the difference between up to four services (POA).

Private Networking

Secure business grade connectivity between two sites.

IP VPN / e-LAN

A comprehensive private networking solution for multi-site customers featuring 6 classes of service, and extensive management options.

Unlimited Internet

Enterprise grade internet access with unlimited usage.

Virtual Data Centre

Privately connect to your Telair Virtual Data Centre or services like Amazon Web Services (AWS) and Azure.

FAQs & IMPORTANT INFORMATION

Getting Started

Can I get this service?

Telair TPG FAST Fibre services are not available everywhere. Availability depends on a number of factors, including whether the necessary equipment is available at the relevant exchange, and if your premises is able to connect to the network.

Please contact Telair and we will qualify your address and provide a quotation.

Will I be charged if I request a service qualification?

Nope! Our initial TPG FAST Fibre service qualification will be performed remotely, and won’t cost you anything.

Ok - the service is qualified, how do I sign up?

Once the service is qualified and you want to move ahead with your TPG FAST Fibre connection, contact Telair and we will initiate the process. After your service application is accepted by Telair, our Service Delivery team will keep you informed throughout each stage of the process.

The Service

Are speeds guaranteed?

Yes – Telair TPG FAST Fibre speeds are guaranteed to the Network Termination Unit (NTU or NTD), which acts as the site’s demarcation and network delivery point. TPG FAST Fibre from Telair is contended 1:1, meaning you’re not sharing core bandwidth with other users.

Note: The actual speeds you will receive may slightly vary due to a number of factors. Some factors include fibre optic overheads, the network connecting the exchange, your equipment, software and internet traffic etc.

What is the Uptime Guarantee SLA?

Telair’s TPG FAST Fibre services come with a 99.95% Uptime Commitment. This means that we assure the service will be up a percentage of the time. If we don’t meet this level for a particular month, we compensate you. Please note that planned network maintenance is not included in this commitment.

Relocation & Withdrawal Fees

Order Withdrawal Fees

Order withdrawal fees apply per the terms and conditions of your service, up to the full monthly fees multiplied by the months remaining. See your application form, Critical Information Summary and Telair’s SFOA for more information.

Relocation Fees

Relocation fees relate to how we handle Early Termination Fees (ETFs) on a service cancelled as a result of a relocation:

Relocations within the same building are POA.
Relocations to a new building on the same access network (i.e TPG MetroE or PIPE MetroEthernet) are POA.
Relocations to a new building on a different access network are not supported, full ETF applies.

Required Customer Equipment

Will I need any special equipment?

You need a Network Terminating Device (NTD) to connect to Telair’s data network. In most cases this will be provided as part of the service fee or installation fee, if applicable.

You will also need a router to connect from the NTD to your local network. You may use your own router provided it is compatible with our service, however, this means that you will be responsible for the configuration and management of the router. Telair can also supply an approved router, which we can configure for you.

Included Network Terminating Unit

When a TPG FAST Fibre service is delivered, a Network Terminating Unit (or NTU) is installed at the customer site. The NTU has four ports – each capable of supporting one service. A maximum of four services splitting the bandwidth is supported, each requiring a minimum bandwidth of 50Mbps.

Router Options

You will need to use a separate router to ensure the Fibre1000 service is used with maximum efficiency. Recommended routers for use with Fibre1000 are the Mikrotik 4011 or Sophos XG series. Contact us for pricing or buy through your preferred supplier.

Other Information

Important things to note

The Service is intended solely for use as a connection between the Customer Site and our network. Customers must not use the TPG FAST Fibre Service for connecting points of presence or network access points or for interconnecting with other carriers/carriage service providers. If Telair believes that this is breached, we may suspend or terminate upon first giving 5 Business Days prior notice.
Target Service Delivery timeframe: 30 Business days
The service is available for single end-customer use only. It may not be used for the aggregation of multiple end-customers.
TPG FAST Fibre is not available in Data Centres.
Product limitations: e-Line only available as an Intrastate b-end. IP-Line only available with Unlimited data plan.
A Fibre250 or Fibre400 service cannot be upgraded to a Fibre1000 or Fibre2000 service and vice versa as they are considered separate products. A full Early Termination Fee would apply should this type of service change be required.